If you've ever bought something online, there's a good chance we’ve already met—we are Narvar. Narvar pioneered how brands engage with consumers beyond the buy button through order tracking, delivery notifications, returns and exchanges. Today, Narvar's comprehensive post-purchase platform empowers 1200+ of the world's most-admired brands—including Sephora, Levi's, and L'Oréal—to build trust, retain revenue, and grow customer lifetime value.
Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience. Recognized by Fast Company as one of its most innovative companies, Narvar serves 80% of US adults annually across 2 billion outbound shipments and 80 million returns. Worldwide, we touch over 125 million consumers each year across 8 billion interactions in 38 countries and in 55 languages.
As pioneers of the post-purchase movement, we believe in fearlessly navigating the unknown. We are professionals who thrive on adventure and nurture a collective mindset of constant innovation. Ours is a home for full hearts and creative minds—not big egos—because we know that kind of home leads to the biggest innovations in customer experience.
Director of Engineering
- Build and lead the operational and directional aspects of your engineering team and help the members grow both technically and professionally
- Translate requirements to work streams for your team to design, estimate, develop, and launch new products & features
- Lead, inspire, teach, and influence your team to embrace modern engineering practices that enable them to frequently release high-quality services
- Work with the recruiting team to attract and retain high-quality and diverse talent
- Collaborate with other managers to ensure we are building products that provide a consistent and powerful experience
- Establish great rapport with Product Managers, Sales, and Success to maintain high levels of visibility, efficiency, and collaboration
- Provide production support for customer issues and proactively work to improve operational efficiency
- You have a BS/MS in computer science, information systems, or equivalent
- You have 8+ years of software development experience and are an engineer at heart
- At least one year of experience working in a Director capacity which includes managing a Manager
- At least 3 years of experience as a Manager
- Previous startup experience required
- You have successfully built and managed high-performance distributed teams
- You excel in an informal, fast-paced startup environment with a flat organizational structure
- Can communicate technical designs and processes to both technical and non-technical audiences
- You have experience building high-performance, scalable, highly available, and reliable consumer-facing applications
- You have solid organizational and communication skills, the ability to prioritize tasks, keep projects on schedule & high quality standards along with the capability to roll your sleeves when needed
- Extensive experience designing, building and integrating with RESTful APIs
- Experience with Frontend frameworks and technologies like React, Svelte, Typescript
- Experience designing and scaling relational and NoSQL database platforms (such as MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Redis, Elasticache)
- You have experience with cloud technologies (AWS or GCS), schema design, optimization, query analysis, and databases
- Deep hands-on expertise in one (Java) or more of the following server-side languages: Java, Python, Go, Scala, Rust
No benefits mentioned.
Apply with resume and motivation letter
Apply nowJob details
- ✍🏽 Posted Oct 5, 2024
- ⏱️ Full-time
- 🧗🏽♀️ Principal role
- 💰 Salary undisclosed
- 🌎 Work remotely from NA
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